Course Description
This course presents scenarios that will test your ability to evaluate and respond using critical thinking and problem solving skills in situations that could be encountered in a non-emergency call center as a customer service representative.
Learning Objectives
- Apply critical thinking skills to analyze and evaluate various scenarios that can occur in a non-emergency call center.
- Utilize problem-solving skills to identify the best solutions to sample situations encountered in a non-emergency call center.
Instructions
Access the quizzes by selecting the titles below.
